Suppose you notice a drop in customer engagement at Dollar Shave Club. How would you measure their health and identify areas for improvement?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Technical question

Technical questions probe into your industry-specific knowledge and skills. They require precise answers and are an opportunity to show your expertise and practical abilities in your field.

Here's a Hint

Outline specific metrics for subscription-based customer health (retention rate, lifetime value, purchase frequency). Describe a methodology to identify engagement issues and propose targeted improvements.